How to Raise a Complaint

Last updated: October 2026

We want every homeowner who reaches out to Burningpleasure Tree Service to be treated fairly and honestly. If something went wrong, please let us know. This page shows how to complain and what happens next. It is a general template, not legal advice.

What You Can Tell Us About

You can contact us about:

• Your experience when you called or contacted Burningpleasure Tree Service
• The way your personal information was handled
• Anything on this site that seems unclear or wrong
• The conduct of a provider we connected you with

If the Problem Is a Provider

Providers in our network are independent businesses. They are responsible for their own quotes, prices, work, and customer service. If you have a problem with tree work on your property, the usual first step is to raise it with the provider directly and keep a written record.

We still want to hear about it. Feedback on providers helps keep our network honest, and providers who often fall short may be removed. Please know that Burningpleasure Tree Service cannot settle contract disputes, refund money for a provider's work, or make decisions for a provider.

How to Send a Complaint

Email contact@burningpleasure.property and include:

• Your name and the email address or phone number where you prefer to be reached
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you would like

After You Write

We will confirm by email that we received your complaint. We will look into what happened, which may include contacting the provider. Then we will reply with what we found and any steps we are taking.

Still Unhappy?

If our reply does not satisfy you, answer it and ask us to take another look. You can also reach out to your state's consumer protection office or attorney general, or to your local Better Business Bureau. For problems with licensed contractors, your state or local licensing office may be able to help too.

Contact

Email: contact@burningpleasure.property